Shipping policy
Shipping Policy
At PLGWW, every release is produced differently. Some products are ready to ship immediately, while others are made specifically for the people who order them. Because of this, shipping timelines vary depending on the type of release.
Please review the information below before placing your order.
In-Stock Releases (Regular Drops)
Orders containing in-stock items typically ship within 3–7 business days after your order is placed.
Once your order has been fulfilled, you'll receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking to update after your package has been scanned by the shipping carrier.
Shipping times may vary depending on your location and the selected shipping method. Once your package has been handed over to the carrier, PLGWW is not responsible for shipping delays caused by weather, carrier disruptions, customs processing, or other circumstances outside of our control.
Pre-Orders & Made-to-Order Releases
Pre-order and made-to-order products are produced after the order window closes.
Because each piece is manufactured specifically for our community, production takes additional time before orders are shipped.
Estimated production and shipping timelines will always be listed on the product page before purchase. These timelines are estimates and may change due to manufacturing, quality control, or shipping delays.
We appreciate your patience throughout the process and will provide updates whenever possible. Once production is complete, orders will begin shipping immediately in the order they were received.
Please note that purchasing a pre-order means you acknowledge and accept the estimated production timeline provided at checkout.
Mixed Orders
If your order contains both in-stock and pre-order items, your order may be held until all items are ready to ship together unless otherwise stated on the product page.
If separate shipments are available for a particular release, this will be communicated in the product description.
Address Changes
Customers are responsible for providing the correct shipping address at checkout.
If you need to update your shipping address, please contact us as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once your order has entered fulfillment or has already shipped.
PLGWW is not responsible for packages delivered to an incorrectly entered address.
Lost, Stolen, or Delayed Packages
Once a package has been shipped and accepted by the carrier, responsibility for delivery transfers to the shipping provider.
If your package is marked as delivered but cannot be located, or if it appears to be lost in transit, please contact the shipping carrier first. If you still need assistance, reach out to us and we'll do everything we can to help resolve the issue.
Please note that PLGWW is not responsible for lost or stolen packages after confirmed delivery.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country's customs agency. These fees are not included in the purchase price or shipping cost.
Delivery times for international orders may vary due to customs processing and local postal services.
Questions?
If you have any questions about your order, shipping timelines, or an upcoming release, feel free to contact us before placing your order. We appreciate your patience and support as we continue building PLGWW, and we're committed to getting every order to you as quickly and carefully as possible.