Returns & Exchanges

At PLGWW, every release is created with intention. Some collections are produced ahead of time and ready to ship, while others are made exclusively for the people who order them. Because of that, our return policy depends on the type of release.

In-Stock Releases (Regular Drops)

For products that are in stock and ready to ship, we accept returns and exchanges within 30 days of your purchase date.

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in their original condition.

  • All original packaging and tags (if applicable) must be included.

  • Proof of purchase is required.

Once we receive and inspect your return, we'll process your refund or exchange as quickly as possible. Refunds are issued to your original payment method. Original shipping costs are non-refundable unless we made an error with your order or the item arrived damaged.

Customers are responsible for return shipping costs unless otherwise stated.

Pre-Orders & Made-to-Order Releases

All pre-order and made-to-order items are final sale.

These pieces are produced specifically based on customer demand, allowing us to reduce waste and create products intentionally rather than overproducing inventory. Because each order directly contributes to production, we cannot accept returns or refunds due to sizing, change of mind, or other non-defective reasons.

Size Exchanges

If we have extra inventory after all pre-orders have been fulfilled, we may be able to offer a size exchange.

Please note:

  • Exchanges are not guaranteed and are entirely dependent on remaining inventory.

  • If your requested size is unavailable, we will unfortunately be unable to process an exchange.

Every release may fit differently, so we strongly encourage you to review the product description and size chart before placing your order.

If you're between sizes or have any questions about fit, please reach out to us before purchasing. We'd much rather help you choose the right size upfront than have you disappointed after your order arrives.

Incorrect or Damaged Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at plgworldw@gmail.com with your order number and photos of the issue. We'll make it right as quickly as possible.

Questions?

PLGWW is a small independent brand, and every order genuinely means a lot to us. Thank you for supporting what we're building.

If you have any questions before placing your order, don't hesitate to reach out. We're always happy to help.